We will make every effort to ship your product within 24 to 48 Hrs However it depends on warehouse availability and weather conditions . We ship Ups and USPS . Returns must be made within 10 day of receiving. Must be in original package and in good condition . Please call before you make a return for R/O Number . Bumpga CAN NOT warranty all items in some cases we may have to refer you to the actual manufacturer . We will always try to make every effort possible to make you happy our business was built on customer service!